Frequently Asked Questions
A: Yes, it is required by law to charge applicable sales tax. Tax is calculated at time of checkout.
A: Once an order has been placed, it can be changed or cancelled within two hours. Just email your order number and the request to change or cancel to firstname.lastname@example.org
A: Information on the status of your order is provided automatically. You will receive an email confirmation after your order is received and again when it is processed and shipped.
A: When your order ships, you will receive an email notification that contains the tracking number for your package(s).
A: We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into the cart does not reserve the item, and the item could sell out if other customers place additional orders for the product before you check out. If we discover inventory discrepancies, we may cancel an item or cancel an order if we are unable to fulfill it. In this case, we'll notify you by email that we were unable to ship a specific item you have ordered and your account will be credited.
A: In stock items will be shipped same (if received by 1:00 pm) or next business day.
Standard Shipping: within 1-7 business days when order is placed by 1pm ET
Allow extra time for deliveries to non-major centres and remote locations. Shipping times may be also impacted by weather conditions and other uncontrollable factors.
A: Items are shipped discretely. Proper packaging is ensured to safeguard items and prevent breakage.
A: At this time, we do not ship outside of Canada.
A: Unfortunately, there are no returns or exchanges.
A: We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact us via email email@example.com.